Fanning & Associates, Inc.
Customer Service Survey
We strive to provide outstanding customer service.
Our business is largely dependent on our
customer satisfaction. Please help us
improve our quality of service
by completing this
brief survey!

___________________________________________________________________________________________
Please select the number that best describes your satisfaction with each of the items listed. Please feel free to comment wherever needed.

1 = Extremely Satisfied
2 = Satisfied
3 = Not Quite Satisfied
4 = Dissatisfied
5 = Extremely Dissatisfied
NA = Not Applicable

Products
Satisified
Dissatisfied
Quality 1 2 3 4 5 NA
Pricing 1 2 3 4 5 NA
Marking/Labeling 1 2 3 4 5 NA
Availability 1 2 3 4 5 NA
Comments:

Inside Office Personnel

Satisified
Dissatisfied
Friendliness 1 2 3 4 5 NA
Order Accuracy 1 2 3 4 5 NA
Responsiveness 1 2 3 4 5 NA
Product Knowledge 1 2 3 4 5 NA
Comments:

Shipping/Will Calls

Satisified
Dissatisfied
On Time Delivery of Shipments 1 2 3 4 5 NA
Packaging of Shipments 1 2 3 4 5 NA
Claim Handling 1 2 3 4 5 NA
Friendliness of will call personnel 1 2 3 4 5 NA
Helpfulness of will call personnel 1 2 3 4 5 NA
Accuracy of will call orders 1 2 3 4 5 NA
Comments:

Sales Representative (your salesman)

Satisified
Dissatisfied
Visits Often Enough 1 2 3 4 5 NA
Responsiveness 1 2 3 4 5 NA
Product Knowledge 1 2 3 4 5 NA
Literature Updates 1 2 3 4 5 NA
Comments:


Overall Satisfaction
Satisified
Dissatisfied
1 2 3 4 5 NA



Contact Information
Company Name and Location:
Name:
Telephone:
Email:

Would you like to be contacted regarding the above? Yes No

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Thank you for taking the time to fill out the survey!